Account & Access Issues
Account Reset
An account reset allows you to recreate your account if you've lost access, however you will lose all your data and is it a method of last resort. Before proceeding here, first reference the Locked Out of Account article to see if a reset is needed. If you do need to reset your account, please submit a ticket with information about your situation. ID Verification In order to ensure an imposter isn't taking over your account, we may asPopularQuickly Authenticate a New Device via Activation Code
Cyph allows you to easily sign into new devices without having to type in that long master key again! While signed in, go to Settings Activate Another Device On the new device you with to sign in on, click Use Activation Code Either accept camera permissions and scan the QR code, or use the copy button to copy and then paste the auth code manually (e.g. if signing into the desktop app from the browser) Wait for a code to appear on both ends Click the checkbox in thSome readersHow Do I Cancel My Paid Cyph Subscription
Cancel from Cyph Application You can cancel your subscription from within the Cyph app or https://cyph.app by performing the following steps: Sign in or unlock your Cyph account In the application menu, click Settings Click downgrade account or the billing portal link Note that the downgrade button will only downgrade your individual account. If you are a member of an organization, and you would like to cancel the subscription for the entire organization, you must uFew readersChange Username
Usernames cannot be changed. Unfortunately, the cryptographic architecture of Cyph makes this more complicated than simply modifying a string in a database. The best alternative we can recommend at this time is creating a second account and editing the profile of your original account to direct people to the new one. However, for the future, we're planning to support an "alias" feature that will allow managing multiple identities/usernames from one account.Few readersLocked Out of Account
Cyph takes extreme measures to protect your data. Unfortunately this can sometimes lead to you getting locked out of your own account. Here are the methods and options we have for recovery, depending on your scenario. Are you entering the correct password / master key? Be sure you're not mixing up the lock screen password/PIN and master key and that they're being entered correctly. If you're unlocking a session, be sure you're using your PIN, lock screen password, or biometrics.Few readersChanging Your Lock Screen PIN/Password or Master Key
Go to Settings Click change next to Lock Screen Password or Paper Master Key Follow the same steps you went through when initially creating Ensure you have written down and safely store your master key!Few readersLost PIN or Master Key
Please see Locked Out of Account.Few readers
Registration
Account Verification Period
After registering your account, you'll have limited access to solo only features (e.g. Vault file storage, passwords, and notes) until your public key is signed by Cyph. This process allows for our automatic ID verification process, which ensures that you're not just having an encrypted conversation, but also that it's with the right person. This protects Cyph users from Man-In-The-Middle and iSome readersRegistration Hanging
You may be having performance or stability issues with your Internet connection. If the problem persists, please submit a ticket so we can investigate and assist you.Few readers