Account Reset
An account reset allows you to recreate your account if you’ve lost access, however you will lose all your data and is it a method of last resort. Bef…
Troubleshooting & FAQs
Browse the following sections for help with common issues.
Account And Access Issues
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Change Username
Usernames cannot be changed. Unfortunately, the cryptographic architecture of Cyph makes this more complicated than simply modifying a string in a dat…
Changing Your Lock Screen PIN/Password or Master Key
1. Go to Settings 2. Click change next to Lock Screen Password or Paper Master Key 3. Follow the same steps you went through when initially creat…
How Do I Cancel My Paid Cyph Subscription
Cancel from Cyph Application You can cancel your subscription from within the Cyph app or https://cyph.app by performing the following steps:…
Locked Out of Account
Cyph takes extreme measures to protect your data. Unfortunately this can sometimes lead to you getting locked out of your own account. Here are the me…
Lost PIN or Master Key
Please see Locked Out of Account.
Quickly Authenticate a New Device via Activation Code
Cyph allows you to easily sign into new devices without having to type in that long master key again! 1. While signed in, go to **Settings > Activa…
Getting Started
Editing Your Profile
Viewing Your Profile To view your profile, you can click your profile picture in the menu header, or navigate directly to https://cyph.app/#profi…
Registration
Account Verification Period
After registering your account, you’ll have limited access to solo only features (e.g. Vault file storage, [passw…
Registration Hanging
You may be having performance or stability issues with your Internet connection. If the problem persists, please submit a ticket so we can investigate…
Telehealth And Domestic Violence
Domestic Violence FAQs
Recordkeeping & Personally Identifiable Information **Does the platform keep a record about each conversation? (e.g., date, time, IP address, pho…